Cancellation policy
Purchase Options Cancellation Policy
Some Cowrie Alchemy pieces may be offered as pre-order or made-to-order items. These pieces are not always held in stock and may be handmade specifically for your order.
By purchasing a pre-order or made-to-order item, you acknowledge that production and delivery timeframes may differ from our standard ready-to-ship products.
Pre-Orders & Made-to-Order Pieces
Our pre-order and made-to-order pieces are often individually handmade by our artisans in Bali, Indonesia.
For made-to-order pieces, production may begin specifically for your order and may include your chosen size, finish, stone or other selected specifications.
Payment is generally collected at the time your order is placed unless otherwise stated at checkout.
Please carefully check your selected size, colour, finish and other options before completing your purchase.
Cancellations
If you wish to cancel a pre-order or made-to-order purchase, please contact us as soon as possible at contact@cowriealchemy.com.
A cancellation may be possible only if production has not yet commenced.
Once your piece has entered production, it cannot be cancelled for change of mind, as materials, sizing and production may already have been allocated specifically to your order.
This does not affect any rights you may have under the Australian Consumer Law or other applicable consumer protection laws if an item is faulty, damaged, incorrectly supplied or otherwise does not meet applicable consumer guarantees.
Production & Delivery Timeframes
Made-to-order pieces generally require approximately 6–8 weeks for production in Bali, Indonesia.
Once completed, your piece is shipped to Cowrie Alchemy in Australia, where it is carefully quality-checked, packaged and prepared for dispatch.
After this, standard delivery timeframes apply:
Australia: approximately 3–7 business days after dispatch.
International: approximately 6–15 business days after dispatch from Australia.
These delivery estimates are in addition to the production period.
Customs processing and local postal delays for international orders may occasionally extend these timeframes and are outside of our control.
Returns After Delivery
Once your order has been delivered, eligible items may be returned in accordance with our Returns & Refund Policy.
Made-to-order items may be eligible for a change-of-mind return after delivery where they meet our return conditions and can reasonably be accepted back into our collection.
Items that are faulty, damaged, incorrect or do not meet applicable consumer guarantees will be handled in accordance with your consumer rights.
Please refer to our Returns & Refund Policy for full details.
Contact Us
For questions regarding a pre-order, made-to-order item or cancellation, please contact:
Cowrie Alchemy
Email: contact@cowriealchemy.com